What's New in Industrial Connectivity

Check here for the latest on your industrial and enterprise backup power workflow. You’ll find system announcements on this page plus an inventory of enhancements for both MiraLink and the gateway connectivity experience.

Advanced Gateway News

Friday, Aug. 23, 2024: Announcement on Gateway Cellular Options

We want to remind everyone that the MiraLink Gateway comes equipped with a Verizon SIM card, ensuring seamless wireless connectivity in all Verizon coverage areas. The Verizon SIM card is configured to roam on the major Canadian cellular providers as well.

For those deploying the Gateway in locations outside of Verizon’s native or roaming network, we offer an alternative SIM card that automatically roams and connects to a local network, providing reliable connectivity wherever you are.

If you need an alternative SIM card for a non-Verizon coverage area, please contact our support team at support@energyservices.generac.com. They will be happy to assist you in obtaining the appropriate SIM card for your location.

Be assured of continuous network access, no matter your location, and stay connected leveraging our flexible and adaptable Gateway solutions!

Wednesday, Aug. 14, 2024: Late this week once logged in you’ll notice a fresh look and feel that will be bundled with seamless enhancements on our connectivity platform. Formerly ViewIT, the MiraLink banner will appear across the top of your window. Be assured that the intuitive, light feel of this connectivity tool—with its easy monitoring and reporting workflows—will be unaffected.

With this release, scheduled for Thursday, Aug. 15 at 0800 EDT, we’ve also added metadata options to your Generator Run Report exports. With a quick setup, the metadata will appear in the report side-by-side with other familiar fields. In the following report, you’ll see that Run Hours and Fuel Level were active tags.

As before, the Generator Run Report is available to users with the feature toggled on, as provided in the Generator Run Report topic.

In another enhancement, Site associations for a new user will automatically be granted so that the site Pin populates the Map View for their respective instance, without adjustments to user permissions.

You may also notice a status bar indicator at the bottom of the screen so that the user is kept informed on page loading times for partners managing large numbers of sites or assets across a service area.

System Maintenance: Aug. 1 , 2024

The MiraLink platform is scheduled for light and routine maintenance Thursday morning at 0800 EDT. While brief slowness is possible around the start of business hours, we are not anticipating any significant impact on operations and no action is required by any of our users.

• Some customers may notice that we have addressed a caching issue when Site Permissions are added or removed for a given user. Clearing the cache is no longer needed when managing these permissions.

• Spaces potentially entered between mobile numbers while configuring text notifications are now ignored by the platform. This will ensure that alerts are properly sent when expected. Please refer to the User Notification Preferences topic for additional information.

Be sure to refer to this page to stay current on feature enhancements scheduled for the coming weeks and months!

System Maintenance: July 18, 2024

The MiraLink platform is scheduled for light and routine maintenance Thursday morning. We are not expecting any impact on your operations and no action is required by our users.

We have addressed an issue, limited to some environments in MiraLink, that impacted updates to Site Pins from the Map View, involving a minor glitch with caching. No action is required to see the performance improvement. We are also proceeding with customary backend optimizations.

If you do notice any slowness, please allow just a few minutes then try to perform the task on the platform again.

System Maintenance: July 3, 2024

Wednesday morning, July 3rd, 2024, the MiraLink platform will be undergoing maintenance for up to two hours, starting 0800 EDT, as back-end optimizations are implemented.

We’ve also resolved an issue that resulted in asset count inconsistencies. This may have occurred when viewing generator details then navigating to the Site Summary with the URL in Google Chrome. With this fix, a browser refresh should no longer be required when there are multiple assets.

Factory-Attached Connectivity Gateway Goes Live

June 4, 2024: The Advanced Gateway, designed to streamline asset connectivity in enterprise power applications, is now installed at the factory by default for large industrial generators, typically exceeding 200 kW. Please refer to this page for the models affected. The Advanced Gateway uses Modbus to connect to most generator controllers. Schematics and other detail are provided in our Advanced Topics section.

Platform Release Notes: Friday, May 24, 2024

Enhanced Customer Support Portal

We are excited to rollout enhancements to our customer support portal! This transition is part of ongoing efforts to provide a more secure, collaborative, and streamlined journey. You’ll notice both a revamped knowledge base and a new ticket system, allowing you to submit troubleshooting tickets or monitor the status of an issue. Also, be sure to check back for system announcements and for other platform updates.

Administration of Site Deployment Permissions

Some of our channel partners will see a Site Deployment permission nested under a user selected by the Administrator. In order for a user to enlist a new Site, this permission must be toggled on. Once enabled, the user can take the quick and intuitive steps to connect an industrial generator and associated equipment in order to monitor vitals using telemetry, reports, and more. Be sure to <read here> for the full article.

Support

Our efforts to support IoT workflows for industrial assets continually involve fine tuning the customer journey for clients across a growing number of North American installations. If you have further questions, please reach out to our Support team. Also, be sure to stay current by checking this page.

Thank you for choosing Generac Energy Systems for your industrial backup power solutions.

Feedback

We value your feedback! If you encounter any issues or have suggestions for further improvements, please email our support team at support@energyservices.generac.com. Your input is crucial in helping us deliver an exceptional IoT experience.