Access Support

Check our release notes area and announcements for important updates on platform enhancements and any scheduled maintenance outages.

For registered users, should a question arise, simply log in to your account and submit a support ticket outlining the issue. Our support team will provide assistance promptly. You can check on ticket status at any time and view inputs by other authorized users.

If you have not registered, instructions are available in this announcement.

Knowledge Base

Find topics on hardware installations, relevant to the gateway experience, and articles on user administration, reports, and more.

Hardware guides: Check this section for a list of quick guides supporting panel equipment. These offer wiring and other connectivity instructions on the industrial generator equipment.

User Management: Check this section for coverage on new accounts, temporary account disablement, and user removal.

Platform Operations: Articles in this section provide detail on daily operations, including remote control and dispatch, alarms, scheduling events, and more.